HI, I am Katharina
Service Designer, Innovation Manager
& Design Thinking Expert
As an expert in transformation processes, I support teams in working with an agile mindset and methods from design thinking, service design and lean change. In order to gain in-depth insights into user behavior, I conduct qualitative research that is used as a basis for improving or developing new products. I have experience working with DAX-listed companies, medium-sized companies, start-ups and universities.
I speak 5 languages.
My Mission
I am driven by a passion for transformation, for uncovering deep insights into user worlds to create meaningful and sustainable solutions. My mission is to motivate people to learn new skills and tools so they can reach their full potential and discover unknown passions. By creating an environment where empathy for each other and for the user is possible, I believe that growth and meaningfulness are possible.
My offer
I create new insights.
I delve deep into the world of users to understand their needs, desires and problems, and use these insights to implement new solutions. Methods:
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In-depth interviews
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Focus Groups & Testings
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Validation & Feedback Sessions
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Customer Journey Mapping
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Ethnographic research
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persona
User research
Ich leite Ihr Team in langfristigen Projekten und moderiere Projekte. Ich befähige Menschen, mit den Methoden und dem Mindset von Service Design und Design Thinking zu arbeiten, um Service- und Produktinnovationen zu schaffen, operative Herausforderungen zu meistern oder an Zukunftsstrategien zu arbeiten.
Team
Leadership
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Customer Journey
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Product innovations
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Service innovations
In my design sprints, an interdisciplinary team creates a testable solution within a week.
Design Sprint
I scale innovation in organizations. Cultural analysis and subsequent co-creative formats to create measures and a sustainable environment
Lean
Change
Stakeholder research and analysis to open new strategic opportunities.
Stakeholder
Analysis
A one-day seminar on what it takes to be an innovation leader in your organization. Topics:
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Definition of innovation
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The user-centered organization
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Skills of the future
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Role of the innovation manager
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Identify innovation potential
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Innovation Roadmap
INnovation
Management
Methoden & Tools
Cultural Probes Kit
Als Gastdozentin für die Berkeley Innovation Group,
habe ich das Service Design Tool Cultural Probes Kit für eine Nutzerrecherce vorgestellt.
Projects
Publications
The Future of Service Design Publication
To mark the 20th anniversary of the world's first department of service design, Birgit Mager and the TH Köln organized an event with international experts to exchange ideas about the future of service design. Check it out: https://www.academia.edu/44459133/The_Future_of_Service_Design
Medium Article
For the Lusofonia project I was invited to write about my international professional experiences. https://bit.ly/2ZrE6fo
