CURRICULUM
Service Designer, Innovation Manager
& Design Thinking Expert
Passion for user research
Development of new products, services and cultural changes
Design and moderation of design thinking workshops, design sprints and long-term projects
Management of teams and interest groups
Designers & Design Thinkers
Studies
Graduated as a designer at KISD
(Cologne International
School of Design), Cologne University of Applied Sciences Cologne Germany | 2006 - 2011Germany
Languages
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German
mother tongue
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Portuguese
mother tongue
​
English
full professional proficiency
French
full professional proficiency
​
Spanish
limited working proficiency
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Greek
limited working proficiency
Design Skills
User research <3
Qualitative & quantitative research
DesignThinking
Design Sprint
Co-creation sessions
Personnel development
Prototyping & Testing
Data visualization
Business Model Canvas
Scrum (basics)
Soft Skills
Leadership
Team building & Management
Mentoring
Stakeholder Management
Change Management
Coaching & Facilitation
Lean Change Management
Project management
Selected Clients
AXA
Microsoft
Procter & Gamble
Bayer
Gotha
Provincial
Net Cologne
German Caritas Association
TÜV Rheinland
Vaillant
University of Maastricht
Bradesco Insurance
Government of Rio de Janeiro
Sk Foundation Culture
Publications
Co-author: The Future of Service Design Editorial Board: Tarja Chydenius, Alessandra Enriconi, Birgit Mager, Maurício Manhães, Abigail Schreider, Jeannette Weber, Kokaew Wongpichet Publisher: Prof. Birgit Mager, KISD | TH Köln, Gustav-Heinemann-Ufer 54, 50968 Köln
Download
My desk is my castle
Co-author in: My Desk is my Castle exploring personalisation culture, Editor: Uta Brandes, Michael Erlhoff (2011) Publisher: Birkhäuser
Read interview
Design Thinking - Business Innovation ​
My role: German Professional Technical review
Editor: Mauricio Vianna, Ismar Vianna, Isabel Krumholz Adler, Branda de Figueredo Lucena, Beatriz Russo Publisher Publisher: Logos Verlag Berlin, 2014
The Future of Service Design
Universities
– Since/2021
Guest lecturer | Cologne Business Shool, Universität zu Köln & InsurLab
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– 03/2021
Workshop facilitattion | TH Köln, The Future of Service Design Conference
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– 04/2019
Workshop facilitation | UCLA, Berkeley University California
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– 02/2019
Supervision und Examination of Bacherlor Thesis Hochschule Anhalt department of Design (Anhalt University of Applied Science). Topic: Learninculture in design department.
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– 04/2016 - 12/2016
Service designer & projectmanager | Service Science Factory (part of Maastricht University)
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– 04/2010
Teaching Assistant
Design Recherche & Gender Design Kyushu University, Fukuoka, Japan | Project: My Desk is my Castle, Köln International School of Design
PROFESSIONAL
CURRICULUM
Workshops &
Conference
– Seit 02/2019
Service Designer, Innovation Consultant and Founder, Freelancer (Kunden: NRWBank, Palis, FutureGov, Universität zu Köln, Neo Q, Maastricht University, AOP Health)
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– Seit 04/2019
Gastdozentin, Design Thinking Online Course, Berkeley Innovation Group
– 01/2017 - 01/2019
Senior Service Designer & Innovationsberaterin INNOVATION RADICALS, Köln, Deutschland
– 03/2016 - 12/2016
Service Designer | Service Science Factory (SSF) teil der Maastricht University, Maastricht, Niederlande
– 03/2015 - 03/2015
Freelance Designer | Grafik Design, Ausstellungsdesign, Webdesign, Online Marketing
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– 02/2013 - 09/2013
Innovationsberaterin | MJV Innovation and Technology, Rio de Janeiro, Brasilien
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– 08/2008 - 12/2012
Independent Designer | Grafik Design, Ausstellungsdesign, Product Design
– 09/2004 - 04/2005
Public relations für den Tourism | Amsterdam Sauer, Rio de Janeiro, Brazil
– 04/2018
Speaker & Facilitator Service Design Jam , Cologne, Germany
– 01/09/2014 - 14/09/2014
Student | EU Intensive Summer Programme on Service Design and Sustainability, Ermoupolis, Greece
– 15/02/2014
Speaker | WIAD World Information Architecture Day, Ermoupolis, Greece
– 09/03/2013
Facilitator | Open Design Co-working workshop for Social Innovation in cooperation with Mecca Rede, Rio de Janeiro. Workshop in the community Complexo do Alemão, Rio de Janeiro Brazil.
– 10/09/2012 - 16/09/2012
Student | Summer School Critical Scenography, Kassel Art Academy
(Art University Kassel), Kassel, Germany